FAQs

 

Q: Are my Carers trained?
Q: Will I always get the same Carer?

Q: How will I know if the Carer is really from Lillyfields?
Q: Will the agreed time of my Care visit be the same each day?

Q: Will I be tied in to a contract for a set period of time?
Q: If I am unhappy with my Care what should I do?
Q: Will I have a say in my Care?
Q: How long does it take to set-up my Care?
Q: What if I want to cancel my Contract?
Q: If I cancel a Care visit will I get charged?
Q: Will I be charged if my Carer comes but is not needed and I send them away?
Q: Are your staff insured?
Q: Can I ask my Carer to climb a ladder to change curtains or go in to the attic or move furniture around?
Q: If I have a pet will this be a problem?
Q: How will my Carer gain access to my home?
Q: Is my Carer a nurse?
Q: Can I change my Care Plan with my carer?

 

Talk to us CLICK TO EMAIL
When we talk to our customers we find that looking for and dealing with care agencies can be incredibly daunting.As a family company we really understand this so please talk to us to help you through the maze.
WHERE ARE WE?
INFORMATION
Lillyfields Care Ltd
43-45 Swiss House
Chapel Street
Petersfield Hampshire GU32 3DY
care@lillyfieldscare.com
Tel: 01730 233133/233500
ACCREDITATIONS
We are highly rated on the Most Recommended
Home Care website.