How does it work?

istock_000007520511smallWe strive to make the process of receiving 24 hour care as easy and as transparent as possible.

Care Management Service

We act as a management service for you and take responsibility for making sure any Carer we send you is fully trained and CRB checked with ongoing communication and support for the duration of you care needs.  We pride ourselves on taking all the stress out of finding and maintaining quality care so you and your family can concentrate on the important things.

“We provide a 24 Hour on-call Support”

The vetted Live-in Carers we provide are all Self Employed however are expected to operate to the high standards that go with the Lillyfields Care name.

Contracts

We have invested heavily in our legal setup to make sure our clients never have to worry about PAYE or any other employee responsibilities, the relationship between our Carers and our Clients is protected as purely self-employed.

We also have Agreement pages put in place between the Carer and Client to protect the nature of the relationship so there are no grey area when it comes to the terms of the arrangement, this is all to ensure transparency and openness.

Relationship

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  • Relationship between Lillyfields Live-in Care and carer

Lillyfields work with both you (the client) and the carer to form an equal and open relationship to ensure communication and to maintain the highest level of care for yourself and support for the carer.

We provide our carers with 24/7 support and we are obligated to ensure that any pre-booked time that the carers may have off is covered by another suitable carer.

  • Relationship between client and carer

You are free to have a completely open and confidential relationship with your carer as you are supporting that carer financially without becoming an employer yourself.

  • Relationship between Lillyfields Live-in and client

Lillyfields Live-in is aware that client and carer matching will not always work first time and will always endeavour to provide the appropriate Carer to suit your needs as soon as possible at no extra cost. The relationship between Lillyfields and our clients is a 24/7 support for any care issues.

                      Lillyfields will provide you with a suitable live-in carer for the pre-arranged periods at all times.
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When we talk to our customers we find that looking for and dealing with care agencies can be incredibly daunting.As a family company we really understand this so please talk to us to help you through the maze.
WHERE ARE WE?
INFORMATION
Lillyfields Care Ltd
43-45 Swiss House
Chapel Street
Petersfield Hampshire GU32 3DY
care@lillyfieldscare.com
Tel: 01730 233133/233500
ACCREDITATIONS
We are highly rated on the Most Recommended
Home Care website.