Care Quality Commission Report
The Care Quality Commission conduct inspections under Section 60 of the Health and Social Care Act 2008 as part of their regulatory function. The inspection checks whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. Lillyfields Care were delighted with their findings. Here are a sample of what our clients say about us:
“I don’t know what I’d do without my carer, she is lovely.”
“They ask me if I’m happy with everything, I usually am but if not I tell them and they just change it.”
“They’re lovely, they do make me feel safe, they really do.”
“I wouldn’t be safe without them, I would probably be in hospital.”
“I would never change service. They are really nice here, they look after me well and I feel alright with them all.”
“They do a lot of training, they’re always training.”
“They always ask me whether it’s ok to help me with washing, they are very polite.”
“I look forward to seeing my carer every day. She is so smiley, we have a giggle.”
Source : Care Quality Commission Inspection Report 2016/2017
Testimonials
“Thank you very much for all that you are doing for my Mother. You have provided such lovely people to look after my Mum for the last 3 months, and last week the lovely respite carer, she was so sweet and bright and lively. Both carers have brought such joy, energy and positivism into my mother’s life, she is so happy as a result. I also know that you go to great trouble to check everything both on my mother’s side and on that of girls who work for her and thank you for that as well.”
Mrs E. Gatacre
“Sarah is really wonderful and at the first sign of concern for the client from the carer she was on the phone to me to see how best we could help and support a very vulnerable and frail lady.”
W Rogers
“Lillyfields have a good team of very good care workers all trained to a very high standard. They try very hard to keep a regular time for home visits and any complaints, which are very few, are dealt with good understanding for client’s.”
F Wilson
“An excellent provider, the staff are polite and efficient.”
Lord Barry Ashbourne
“I like Lillyfields. They are always on time and are very friendly. I only have a quarter hour in the morning and evening. When you are on your own it is nice to see friendly people to talk too, nothing is too much trouble.”
Trevor Tod
“Reliable. Regular visits, carers for staff so no missing day. Got a regular carer which really helps.”
Frank Tracey
