FAQs

A: We will usually try to match you with more than one carer so that you are familiar and secure with the team that is supporting you.

A: Your visit times will be agreed on your Care Plan and Carers will stick to it. However, you should allow 10 mins each way in case of problems with traffic etc.

A: No, the contract is to explain what we expect from each other. However, if the service is cancelled within 28 days of starting there maybe a small administration fee.

A: Contact the Care Manager at Lillyfields’ office immediately; we are always happy to sort out any concerns.

A: You and/or your family will always be fully involved in your Care Plan.

A: We try to complete the process within 3 days.

A: Contact Lillyfields office – so long as you give us 14 days notice in writing you will only be charged for visits provided.

A: So long as you give us 48 hours notice you will not be charged.

A: Yes, unless you have not given us 48 hours notice.

A: Yes, Lillyfields Care has Public Liability Insurance. However, on occasions accidental damage and breakage can occur; Lillyfields Care does not accept liability or responsibility for this kind of damage and Clients are recommended to check they have the correct level of cover through their insurance providers.

A: NO, your Carer can only do light domestic duties.

A: NO, as long as you let us know at your assessment then we can match you to a Carer accordingly.

A: If you are unable to answer the door yourself, we recommend a Key Safe be fitted, or sometimes an alternative safe place for a key is agreed e.g. with a neighbour.

A: No, but our Carers can access support and advice from District Nurses

A: No, Care Plans need to be changed through Lillyfields Care Management – please speak with us about your changing needs.